What payment methods do you accept?

We accept Visa, Mastercard, Apple Pay, Google Pay, Shop Pay, Maestro, American Express.

Can I change or cancel my order?

You can change or cancel your order within 2 hours of placing it. Contact us immediately at info@valeniri.com.

Where do you ship?

Currently, we only ship to Australia.

How long will it take to process my order?

Order processing takes 1-2 business days.

How long will it take for my order to be delivered?

Delivery typically takes 5-7 business days after processing.

How much does shipping cost?

Shipping is free for all orders.

Will I receive tracking information?

Yes, you'll receive tracking information via email once your order ships.

What is your return policy?

You can return items within 30 business days of receiving your order.

Who pays for return shipping?

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.

How long does it take to get a refund?

Refunds are processed within 7-10 business days of receiving the returned item.

Do you offer exchanges?

Yes, we accept exchanges for different sizes or colours of the same item.

What are your customer service hours?

Our customer service hours are 9:00 AM - 5:00 PM (AEST).

How can I contact you?

You can reach us via email at info@valeniri.com