Privacy policy

Here's how your information is handled when you shop with us.

What Information We Collect

To fulfill your orders and provide the best possible experience, we collect the following information:

1. Your name, email address, billing and shipping addresses.
2. Payment information (credit card details, PayPal account information, Apple Pay/Google Pay details), though we don't directly store your full credit card number – that's handled securely by our payment processors.
3. Information about the device and browser you use to access our site, including your IP address.

How We Use Your Information

Your data helps us:

1. Process your orders and get them shipped to you.
2. Communicate with you about your order status, shipping updates, or respond to your inquiries.
3. Improve our website, products, and overall service based on user trends.

Cookies and Tracking

We use cookies (small text files stored on your computer) to enhance your browsing experience. These cookies help us remember your preferences, track items in your shopping cart, and analyze site traffic. You can manage your cookie preferences in your browser settings,but disabling them may affect certain features of the site.

Third Parties

We rely on third-party services to run our online store smoothly:

1. Shopify: Our e-commerce platform. Shopify securely hosts our website and processes some data on our behalf.
2. Apple Pay, Google Pay: These trusted payment processors handle your payment information securely. We don't directly store your credit card details.

Data Security

Protecting your data is important. We use:

1. Secure Socket Layer (SSL) technology to encrypt data transmitted between your browser and our server.
2. Encrypted payment processing to safeguard your financial information.

Your Rights

You have the right to:

1. Access the personal data we hold about you.
2. Correct any inaccuracies in your data.
3. Request deletion of your personal data.

To exercise these rights, please contact us at info@valeniri.com.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

Children's Privacy

We do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately.

Policy Updates

We may update this privacy policy from time to time. Any changes will be posted on this page, so please check back periodically.

Company Name
Valeniri

Address:
Juvenaatlaan 39, Etten-Leur, Noord-Brabant, 4874 MM, Netherlands

E-Mail: info@valeniri.com
Phone Number: +61 480 009 606

Customer Service:
Monday - Friday: 9:00 AM - 5:00 PM AEST
Average response time: within 24 hours